Our Midnite Responsible Gaming Promise

Who We Are and Why This Matters

Midnite is operated by Dribble Media Limited, licensed and regulated by the UK Gambling Commission for Great Britain and by the Irish Revenue Commissioners for players in Ireland. Our games are eCOGRA-tested for fairness, and our entire approach to player protection is built around UK and Irish regulatory standards. We only serve customers in the UK and Ireland, and we are fully integrated with GamStop, the UK's national self-exclusion scheme. All players must be 18 or over to register and play with us.

Whether you're exploring our sportsbook, our esports markets, horse racing, or the 2,000+ slots and live casino games available at Midnite Casino, we want your experience to be enjoyable first and foremost. Responsible gambling isn't a side note for us - it's woven into the Midnite experience from registration through to withdrawal. You can get started quickly via the Midnite login page.

Tools We Offer to Help You Stay in Control

We give every Midnite player access to a suite of account controls that let you shape your own gambling experience. You don't need a reason to use them, and you can adjust most settings at any time directly from your account or by contacting our support team.

• Deposit limits - Set daily, weekly or monthly caps on how much you can add to your account. Reductions apply immediately; increases go through a short cooling-off period.
• Loss limits - Cap the amount you're willing to lose over a set period, helping you keep spending aligned with your budget.
• Wager limits - Restrict the total amount you can stake across our casino games and sportsbook.
• Time-out periods - Take a short break from Midnite, ranging from 24 hours up to six weeks, during which you won't be able to log in.
• Self-exclusion - Close your account for a minimum of six months up to five years. We honour this through GamStop, meaning you'll also be excluded from other UK-licensed gambling sites during this time.
• Reality checks - Opt in to pop-up reminders that show you how long you've been playing and what you've spent, so session time never sneaks past you.
• Account activity statements - Review your deposits, withdrawals, bets and session history whenever you want a clear picture of your play.

Our Midnite team reviews these tools regularly to make sure they're easy to find and simple to use. If you're ever unsure how to set a limit or take a break, our 24/7 live chat team at Midnite Casino is ready to walk you through it.

Recognising the Signs of Problem Gambling

We encourage every player at Midnite to check in with themselves from time to time. Gambling can become a problem gradually, and it's not always obvious. Some signs worth paying attention to include:

• Spending more money or time gambling than you originally planned
• Chasing losses by depositing again after a losing session
• Gambling to escape stress, boredom or other emotions rather than for fun
• Hiding your gambling activity from family or friends
• Borrowing money or using funds meant for bills to gamble
• Feeling irritable, anxious or restless when you try to cut back
• Neglecting work, studies or relationships because of time spent gambling

If any of this sounds familiar, we at Midnite want you to know that reaching out is a sign of strength, not weakness. We're here to help, and so are a number of independent organisations specialising in gambling support.

Self-Assessment and Independent Support

We recommend that all Midnite Casino players take advantage of independent self-assessment tools, which can give you an honest picture of your gambling habits in just a few minutes. We also work closely with, and signpost our players to, trusted UK and Irish support organisations:

We've made these resources easy to find across our Midnite platform, because we never want cost or inconvenience to stand between you and getting help. Our support channels are available around the clock, and our agents are trained to handle these conversations with care and without judgement.

Protecting Younger and Vulnerable Players

We at Midnite are committed to keeping our casino and sportsbook strictly for adults. You must be at least 18 years old to register an account with us, and we carry out identity verification (KYC) checks, including photo ID and proof of address, to confirm this. If we ever suspect an account is being used by someone underage, we will act immediately, which may include suspending the account and requesting further verification.

We also recommend that parents and guardians install filtering software on shared devices to prevent minors from accessing gambling websites, including Midnite Casino. Organisations like GamCare and BeGambleAware offer free guidance on setting up parental controls.

Our Approach to Marketing and Promotions

We design our promotions, including our welcome offers, Daily Scratchcard, and Casino Club rewards, to be clear and transparent. We don't want anyone to feel pressured into gambling beyond their means. Terms are presented upfront, wagering requirements are clearly stated, and we never target self-excluded players with marketing. If you've set limits or taken a break from Midnite, we'll respect that boundary across all our communications. You can always check the terms of our current Midnite bonus offers before opting in.

How We Verify and Protect Your Account

Every Midnite Casino account goes through mandatory verification, including source-of-funds checks where required. This isn't just a regulatory box-tick for us - it's part of how we monitor for signs of harm, such as unusually rapid deposits or spending patterns that don't match a player's profile. Our team may reach out proactively if we notice behaviour that concerns us, offering support tools or a wellbeing check-in.

Steps You Can Take Right Now

1. Log into your Midnite account and review your current deposit and loss limits
2. Set a reality check reminder if you haven't already
3. Take a free, confidential self-assessment through GamCare or BeGambleAware
4. Consider a short time-out if you've been playing more than usual lately
5. Reach out to our 24/7 live chat team if you want to talk through your options
6. Register with GamStop if you feel self-exclusion across all UK sites would help you

Customer Support for Responsible Gambling Queries

• Live Chat: Available 24/7 directly through the Midnite website and app
• Help Centre: Searchable responsible gambling articles and guides
• Email Support: Reach our team for account limit changes or self-exclusion requests
• IBAS: Independent dispute resolution if you need to escalate a concern